New Client Information

Are You a New Client to CYFS Behavioral Health Program?

Your wellbeing is important to us. If you are experiencing suicidal thoughts or do not feel safe, please contact 988 (the National Crisis and Suicide Hotline) or go to your local emergency department.

The information you submit on our intake form is not monitored 24/7 and will not result in an immediate result. It is intended to begin the process of receiving ongoing counseling services and can take 1 to 3 business days for a response.

Here are the steps you need to take before your first session.

  • Complete your initial intake by either calling the office closest to you, or complete this on-line intake form .
  • Once you have completed the initial intake, your next step is to complete the Informed Consent and Client Rights form .
  • If you need to apply for our sliding fee program, please complete this form, as well, indicating your household income and family size. The recommended sliding fee can be found in the table on the form; however, if this fee is too difficult, you can discuss this with the counselor who will reach out to you and discuss your options. We do not refuse services to anyone due to inability to pay or financial hardship.
New Client Paperwork

Most contacts start with a call to the local office. Our receptionist will connect you with an intake counselor who will help determine the degree of urgency for your situation, and whether the agency’s counseling services can help.

If it is determined that some other service will be more helpful, the intake counselor will attempt to provide you with referral information for that service.

If counseling services can be helpful, we will do our best to schedule an appointment at a time that is convenient to you as quickly as possible so that we can thoroughly explore your concerns. With your permission, we may ask to involve other family members or others close to you to support your treatment goals. Each case is assessed on an individual basis. Sometimes individual therapy is the best approach. But therapy involving relationship networks, such as families or couples, often results in better outcomes.

For more information, contact us at your local branch.